B2B Account Manager – Trade & Wholesale
£35,000–£38,000 | On‑site, Cheshunt
Own B2B customer operations at a fast‑growing, global brand - This role goes far beyond “processing orders”.
As our client’s business continues to scale rapidly, they have split their Customer Service function into Direct‑to‑Consumer (DTC) and B2B Trade & Wholesale. We are looking for a strong B2B account management/customer service professional to take ownership of the trade and wholesale customer base.
This is a newly created role with real scope: you’ll sit at the heart of a well‑established operation that’s growing quickly, working with national retailers, wholesalers and export partners to ensure orders are managed, prioritised and fulfilled accurately and efficiently — while also helping the business evolve its processes as volume increases.
As the business grows, so will this role. This is a chance to take ownership, build credibility, and develop your career alongside a scaling operation.
What You’ll Be Responsible For
B2B Account & Order Management
- Manage and process B2B trade and wholesale orders from national retailers and wholesalers
- Own the order‑to‑despatch lifecycle, ensuring accuracy, prioritisation and clear timelines
- Act as the primary point of contact for B2B customers, providing proactive updates and problem‑solving
- Ensure orders are accurately entered and managed through the ERP system
- Work closely with Warehouse and Operations to ensure smooth pick, pack, despatch and invoicing
- Support export and shipping activity (training provided where needed)
- Bring a process‑driven mindset to how orders are managed and fulfilled
- Identify inefficiencies, recurring issues or bottlenecks — and suggest practical improvements
We’re looking for someone who:
- Has worked with B2B customers (new and existing)
- Understands back‑office order processing and operational workflows
- Can spot where processes could be improved — and speak up with ideas
- Ideally, experience working with manufactured products and physical stock
If you’re an experienced B2B customer service or account management professional who understands the operational realities behind fulfilling trade and wholesale orders, and you want ownership & development in a growing business, we’d love to hear from you - Don't wait!!