Customer Service Advisor

Customer Service Advisor - Harlow, Essex

Ref: 382Thursday 11 July 2024

£27,000 - £28,000

Customer Service Advisor - Harlow - Office based

£27,000 - £28,000 

 

Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same? 

Join a dynamic team as a D2C Customer Service Advisor, providing customer solutions. 

 

As a Customer Service Advisor, you'll be the friendly voice, providing exceptional support to their customers via phone, chat and email. Your primary responsibilities will include:

  • Assisting customers with product inquiries, order placements and order tracking. 
  • Resolving customer issues promptly and professionally to ensure their satisfaction.
  • Providing product recommendations and guidance to enhance the customer experience.

 

Requirements: To excel in this role, you'll need:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive mindset.
  • A passion for sport will be a big advantage. 
  • Ability to multitask and thrive in a fast-paced environment.
  • D2C customer service experience. 
  • Zendesk would be an advantage. 

 

Benefits: 

  • Competitive salary with opportunities for growth and development. 
  • Comprehensive training. 
  • A collaborative team culture where your ideas are heard and valued.
  • 25 days holiday.
  • Annual bonus. 
  • Team nights out.


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