Returns Administrator

Sales Admin - Harlow, Essex

Ref: 465Thursday 30 January 2025

£27,000 - £28,000

Returns Administrator - Harlow, Essex

£27K - £28K DOE

Monday - Friday 9 am - 5 pm On-site.

 

We are looking for a highly organised customer focused professional who is comfortable working in a fast-moving operation and continually finding solutions to customer enquiries regarding the returns process of their purchased goods.  The role of the Returns Administrator will be situated in the modern, purpose-built warehouse managing all web and Ebay returns.  The progression offered for this returns administrator will be to move into the Customer Service Team, as a Customer Service Advisor. 

This role will suit someone who has attention to detail, previously worked in a customer service role either face to face, telephone or email, and enjoys resolving customer enquiries!

 

Role:

  • Managing customer returns efficiently, ensuring a smooth customer experience.
  • Processing free-of-charge orders and maintaining accurate records.
  • Handling customer service inquiries via phone, email, and live chat.
  • Collaborating with warehouse and logistics teams.
  • Supporting the customer service team with administrative tasks.

 

Skills & Experience Required:

  • Demonstratable customer service/ admin experience in a warehouse or logistics experience is a plus!
  • Strong communication skills—both written and verbal.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • A proactive problem-solver with a keen eye for detail.
  • A team player who thrives in a fast-paced environment.

 

We are shortlisting immediately; please contact Sarah Palmer asap to avoid missing out!