Senior Sales & Customer Service Administrator
Full‑time, on‑site | £32 - £35K + benefits | Hoddesdon
Are you a highly organised Senior Sales Administrator or Customer Service professional who thrives in a fast‑paced, detail‑driven environment? This is an excellent opportunity to join a growing business where you can continuously improve sales administration processes and advance your career, and where accuracy, communication, and customer care genuinely matter.
We’re supporting a well‑established organisation as it expands its Sales Operations team. You’ll play a key role in keeping orders moving smoothly, supporting customers, and ensuring the wider team has the information they need to deliver an exceptional service.
The role - As Senior Sales & Customer Service Administrator, you’ll be responsible for the full order‑to‑despatch cycle, including:
- Managing the shared inbox and phone line, logging and processing orders with speed and accuracy
- Confirming pricing, availability and delivery details, resolving issues before they impact customers
- Providing clear, professional communication — order acknowledgements, ETAs, stock updates and alternatives
- Handling after‑sales queries, troubleshooting basic issues and managing complaints with empathy
- Co‑ordinating returns, replacements and credit notes
- Setting up new customer accounts and supporting credit checks/holds
- Maintaining accurate customer data, documentation and reporting
- Supporting marketplace and portal admin (training provided)
- Booking shipments, preparing paperwork and sharing tracking information
- Contributing to continuous improvement, FAQs and process updates
- Providing general office support when required
This is a hands‑on, varied role where no two days look the same — ideal for someone who enjoys problem‑solving, staying organised and keeping customers happy.
About you - Essential experience:
- Background in office‑based sales administration and/or customer service
- Confident communicator — written, verbal and phone
- Fast, accurate data entry and strong attention to detail
- Good IT skills (Outlook, Excel, web portals)
- Calm, organised and able to prioritise in a busy environment
- Professional, helpful and team‑focused
- Experience handling complaints and resolving issues constructively
What success looks like:
- Fast, accurate order entry
- Clear, timely communication with customers and internal teams
- Smooth despatch and error‑free paperwork
- Clean, reliable data and documentation
- Positive customer feedback and reduced repeat queries
- Strong contribution to team SLAs and service metrics
Desirable (training provided):
- Experience with ERP systems (e.g., Business Central, SAP, or similar)
- Familiarity with online marketplaces or order portals
- Basic understanding of export/shipping documentation
- Experience working with shared inboxes or service metrics
Location & eligibility:
- This is a 100% on‑site role based in Hoddesdon.
- You must have the right to work in the UK and be able to commute reliably.
If you’re a proactive, detail‑driven administrator who enjoys supporting customers and keeping operations running smoothly, we’d love to hear from you.